Refund Policy
Our policy regarding cancellations, refunds and course payments.
At Brief & Co., we believe in maintaining transparency throughout your learning journey. This policy outlines how cancellations, refunds, and payment-related requests are handled.
Course Enrolment
Your enrolment is confirmed when:
Full payment or an agreed payment arrangement has been received.
A confirmation email has been issued by Brief & Co.
Your place in the selected programme has been reserved.
Refund Eligibility
Refund requests may be considered when:
The request is submitted before the course officially begins.
The request complies with this Refund Policy.
Any applicable administrative charges have been deducted.
Non-Refundable Payments
Refunds are generally not available once:
The first scheduled session has been attended.
Course materials or digital resources have been accessed.
The program has commenced.
Cancellation Requests
To request a cancellation:
Submit your request by email.
Include your full name and enrolled program.
Briefly explain the reason for your request.
Processing Time
Approved refunds:
Are issued using the original payment method.
Are typically processed within 7–10 business days.
May be subject to your financial institution's processing times.
Exceptional Circumstances
In exceptional situations:
Requests are reviewed individually.
Supporting information may be requested.
Decisions are made at the discretion of Brief & Co.
Contact Us
For questions regarding this policy or to request a cancellation:
Contact us through the details provided on our Contact page.
Our team will respond as promptly as possible.